Refund policy

Return and Refund Policy
At croxim.us, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, you may request a return or replacement within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with original packaging, tags, and accessories.

  • You must provide proof of purchase.

Non-returnable items may include:

  • Products damaged due to misuse, wear and tear, or accidental damage.

  • Items without original packaging or accessories.

  • Personalized or clearance items, if mentioned at purchase.

Once we receive and inspect the returned item, we will notify you of approval or rejection. If approved, your refund will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.

To request a return, contact us at 9993652325 or support.croxim@outlook.com.